Return & Refund Policy

At LoresClub, we stand behind every product we sell. If something isn't right with your
order, we're here to make it right. Please review our policy below.

1. Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return:
• The item must be unused, unopened, and in its original packaging
• The product seal must be fully intact
• You must have proof of purchase (order number or order confirmation email)
• The return request must be initiated within 30 days of the delivery date

2. Valid Reasons for Return or Refund

We will accept returns and issue refunds or replacements for the following:
• Wrong product delivered — item received does not match what was ordered
• Product arrived damaged, broken, or with visibly tampered packaging
• Product is expired at the time of delivery
• Item is missing from your order
• Significant difference between the product described on site and what was
received

3. Non-Returnable Items

The following items are not eligible for return due to health, safety, and hygiene
standards:
• Opened, used, or partially consumed supplements, protein powders, vitamins, or
wellness products
• Products with broken or missing seals
• Items returned outside the 30-day return window
• Final sale, clearance, or "as-is" items marked non-returnable at time of purchase
• Gift cards or digital purchases
• Perishable goods or items with short shelf life once opened

4. How to Start a Return

To initiate a return, please follow these steps:
• Email us at support@loresclub.com with the subject line "Return Request —
Order #[Your Order Number]"
• Include your order number, item name, reason for return, and clear photos of the
product and packaging
• Our team will review your request within 2 business days
• If approved, you will receive a Return Merchandise Authorization (RMA) number
and return shipping instructions
• Ship the item back using a trackable shipping method — we recommend keeping
your tracking number
• Customers are responsible for return shipping costs unless the return is due to
our error

5. Refund Process

Once we receive and inspect your returned item:
• We will email you to confirm receipt and the outcome of the inspection
• Approved refunds are processed within 5–7 business days of receiving the return
• Refunds are issued to your original payment method (credit/debit card, PayPal,
Shop Pay, etc.)
• Your bank or card issuer may take an additional 3–5 business days to post the
refund to your account
• Original shipping charges are non-refundable unless the error was on our part

6. Exchanges

We offer exchanges for the following situations:
• Wrong flavor, size, or variant was shipped
• Product arrived defective or damaged
To request an exchange, contact us at the same email above. Exchanges are subject to
product availability.

7. Damaged or Tampered Products

If your order arrives damaged or with a compromised seal, do NOT consume the
product. Contact us within 48 hours of delivery with photos of the item and packaging.
We will arrange a full replacement or refund at no cost to you and report the issue to our
carrier.

8. Lost or Stolen Packages

If tracking shows your order as delivered but you have not received it:
• Check around your delivery address and with neighbors or building management
• Contact your local post office or carrier with your tracking number
• If the issue is unresolved after 3 business days, contact us at
support@loresclub.com
Note: LoresClub is not responsible for packages confirmed as delivered by the carrier.
However, we will do our best to assist you in resolving the issue.

9. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:
• Double-check your bank account and payment method
• Contact your bank or card issuer — processing times vary by institution
• If the issue persists, email us at support@loresclub.com with your order number
and we will investigate